Become an IOTEL NetSapiens Partner

Own the Cloud PBX relationship end to end. Provision, configure and support your own customers on a resilient, securely hosted NetSapiens platform — then differentiate and grow margin with the IOTEL value‑add layer.

The partner advantage at a glance

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Carrier‑grade platform

Redundant, Teraco‑hosted and secure — with best‑in‑class connectivity.

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Make the platform your own

White‑label the platform, emails, desktop and mobile apps under your brand.

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End‑to‑end control

Provision, configure and support your own customers directly.

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Built‑in tooling

Bulk provisioning and editing, plus deep SIP and VoIP diagnostics.

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Build & monetise

Open API / CPaaS, plus IOTEL value‑adds and a multi‑tier billing engine.

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Bring your own carrier

Connect your own SIP trunks and preferred carriers — keep your rates.

How partners deliver, end to end

Everything below happens inside your own team — faster, with less dependence on IOTEL.

Provision

Domains, sites, users & devices in bulk.

Configure

Features & routing tailored to fit the customer.

Monitor

Live call quality & platform health.

Support

Resolve in‑house and retain the customer.

Bill

Rate & charge calls; build, price & charge products.

Troubleshoot

SIP trace & VoIP diagnostics built in.

Make it your own

✓Reseller & customer portals — your logos, colours and wording, on the reseller’s own unique URL.
✓Branded email notifications — every system email in the reseller’s branding and layout.
✓WebRTC web phone — the browser softphone under your logo, name and colours.
✓SNAPmobile app — a reseller‑branded app on the Apple App Store and Google Play.

A resilient, securely hosted platform

✓n‑Share geo‑redundancy — every core service is replicated across geographically separate data centres, so no single node or site failure can take the platform down.
✓Automatic failover — Geo DNS & Geo SRV steer phones and carriers to a healthy site, keeping service running through outages and maintenance.
✓Hosted at Teraco — Tier III power, cooling and physical security.
✓NAPAfrica peering — direct reach to most SA & regional networks, with cleaner voice and lower latency.
✓Security — Access Control (MFA, SSO), encryption and full audit.

Built‑in provisioning & support tooling

✓Bulk provisioning — stand up domains, sites, users & devices from templates.
✓Bulk editing — apply changes across many users, devices or sites at once.
✓SIP troubleshooting — trace signalling to diagnose registration & routing.
✓VoIP monitor — low‑level call‑quality visibility (jitter, loss, latency, MOS).

Inbound Call Centre & call intelligence

✓Inbound Call Centre — skills‑based routing, queues, agent & supervisor tools, wallboards.
✓Call Recording — for compliance, training and QA, with secure storage.
✓Transcription — automatic speech‑to‑text with searchable transcripts.
✓Sentiment Analysis — AI scores sentiment, surfacing coaching & trends.

Devices — support for what your customers use

✓Broad device support — desk phones, DECT, conference phones, ATAs & softphones.
✓Prebuilt provisioning templates — make & model settings applied automatically.
✓Zero‑touch provisioning — plug‑and‑go, no on‑site engineer, no truck roll.
✓Manage from the User Portal — line keys, BLF and remote changes.

Open APIs — build your own applications

✓Self‑service portals for customers & resellers.
✓Zero‑touch automation — onboarding, provisioning & billing.
✓CRM & helpdesk integration — click‑to‑dial, screen‑pop, ticketing.
✓Custom dashboards & embedded voice, presence and messaging.

The IOTEL value‑add layer

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Teams Mate

Full PSTN calling inside Microsoft Teams — no rip‑and‑replace.

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The TMS Portal

Standard telephone‑management info plus built‑in Call Analytics.

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Calling & messaging over WhatsApp alongside traditional telephony.

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Voice AI agents

Reception, booking, support & sales agents you can resell.

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Billing platform

Multi‑tier rating, product pricing and bill‑on‑behalf files.

Why partners win with IOTEL: own the relationship · sell more in every deal · protect margin · grow on your own terms.

Ready to build your Cloud PBX business?

Whether you’re launching a new Cloud PBX practice or migrating an existing base, IOTEL gives you the platform, the tooling and the value‑add products to own the full customer lifecycle — profitably.

Office: +27 10 140 9940 · sales@iotel.io · www.iotel.io